Frequently Asked Questions
Everything you need to know about shopping with babycity
How do I determine the right size for my baby?
We provide a detailed size chart on every product page that correlates weight and height to our sizing. Since every baby grows at their own pace, we generally recommend sizing up if your little one is between sizes.
What materials are used in your baby clothing?
We prioritize comfort and safety. Most of our collections are crafted from 100% organic cotton, bamboo blends, and hypoallergenic fabrics to ensure they are gentle on sensitive newborn skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your items sooner. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached. For hygiene reasons, certain items like pacifiers and swimwear may have specific restrictions.
Do you offer gift wrapping services?
Yes! You can select our 'Gift Wrap' option at checkout. We will package your items in a beautiful babycity signature box and include a personalized handwritten note if requested.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.